Guide / F.A.Q

Welcome to the section created especially to help our customers in finding quickly and easyly the right response to the most frequently asked questions.

Must every remote control be programmed?
How to program the remote control?
Will remote control operate all functions from my old remote?
How to update a database of remote control?
During programming the light-emitting diode does not respond to any button. What should I do?
During programming the light-emitting diode constantly flashes. Why?
My device does not react to the remote control. What should I do?
Remote control does not operate all the functions of the original remote control. What should I do?
I did not find my device in the list of code. What should I do?
I entered an incorrect code. Can I program the remote control again?
I replaced the device model. Can I still use the Elmak remote control?
How to make a complaint ?
Which damages not covered by warranty?
How long I wait for the consideration of complaints?